What about NPS for Brand/Org affinity? And then CES (Customer Effort Score) could also provide insights as well... I also use your latter questions, limiting to "what are the 1-2 things you a) like best and b) we could make better to improve your experience in our community?
Ideally, would do this before a new strategy and the 3 months after things are rolling. (You can fiddle with timing, sometimes you just need the data to make decisions before a quarter!)
What about NPS for Brand/Org affinity? And then CES (Customer Effort Score) could also provide insights as well... I also use your latter questions, limiting to "what are the 1-2 things you a) like best and b) we could make better to improve your experience in our community?
This was EXTREMELY helpful to me! Thank you!
Salut! J'adore cet article. Il tombe au bon moment car je souhaite lancé un sondage sur le nom de ma communauté Facebook.
Absolutely love this!
Thank you for sharing this!
I believe so wholeheartedly in these real-time barometers as opposed to lagging indicators of financials or participant growth.
Ideally, would do this before a new strategy and the 3 months after things are rolling. (You can fiddle with timing, sometimes you just need the data to make decisions before a quarter!)