6 Comments
Jan 6, 2021Liked by Danielle

What about NPS for Brand/Org affinity? And then CES (Customer Effort Score) could also provide insights as well... I also use your latter questions, limiting to "what are the 1-2 things you a) like best and b) we could make better to improve your experience in our community?

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This was EXTREMELY helpful to me! Thank you!

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Salut! J'adore cet article. Il tombe au bon moment car je souhaite lancé un sondage sur le nom de ma communauté Facebook.

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Absolutely love this!

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Thank you for sharing this!

I believe so wholeheartedly in these real-time barometers as opposed to lagging indicators of financials or participant growth.

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Ideally, would do this before a new strategy and the 3 months after things are rolling. (You can fiddle with timing, sometimes you just need the data to make decisions before a quarter!)

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